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Frequently Asked Questions

Quick answers about our certified translation services.

What does this service do?

This site handles document translation built around deadlines, from certified records to full projects. Everything is produced by qualified translators working into their first language and checked by a second reviewer before delivery, which is what the 99+% accuracy standard rests on. Files are sent and returned online, so there is nothing to post and no appointment to make.

Which languages do you cover?

We work in over 100 languages and thousands of language pairs, including pairs that do not route through English. Each file goes to a native speaker of the target language, and rarer languages are confirmed for availability before you pay. Material that mixes languages keeps each one as it was used.

How do you protect my files?

Access is the control that matters, so it is kept to the assigned pair and nobody else. Deadline work often means unreleased or pre-filing material, so access is closed by default. Material arrives from law firms, hospitals, agencies and businesses, so restricted access is the default here and not an upgrade you ask for. Transfer is encrypted, every person involved is under NDA, and files are deleted on request once you no longer need them held.

Which file formats can I get back?

You choose: editable Word or Google Docs, a searchable PDF for filing, or Excel where the content belongs in a table. Word, PDF, Excel, Google Docs, SRT, VTT or audio - whichever the job produces, you choose the container. The deliverable format is agreed at quoting stage, so the first file you receive is the one you can send on. Send a template once and every later order follows it.

What do you need from me to start?

Send the files or a link, say what you need and when, and an exact quote comes back within minutes. Once you approve it the work goes to a translator suited to the material. Anything ambiguous in the material is queried with you before work starts. Revisions are free for 30 days after delivery.

Do you invoice businesses?

By card, PayPal, Square, wire transfer or check, or on a monthly invoice where your finance team prefers one. Payment is taken once the deadline has been confirmed as achievable, and not before. There is no deposit and no account to set up before a first order. Quotes are issued in writing and the invoice never exceeds the figure you approved.

Do you use machine translation or automatic transcription?

No. Software is fast and cheap, but it mishears accents, crosstalk, names and technical terms, and those are the errors hardest to spot afterwards. Every file here is produced by a person and checked against the source by a second reviewer. This site is built around deadline-driven work, with feasibility confirmed before you pay.

How is translation work priced?

Translation starts at $0.10 per word, and certified documents at $25 per page. Price and deadline are quoted together, because here one is not much use without the other. Every figure is confirmed against your actual files before you are asked to approve it. Quotes are calculated from the word count, the subject matter and whether the document has to be certified, so two clients sending comparable material pay the same, and nothing begins until you approve the written total.

How fast can I get translation work back?

You are given a date, not a range: rush delivery within 2 to 24 hours where it is urgent, and a firm delivery time in the quote where it is not. Capacity is checked before a date is agreed, so the date in the quote is one the schedule can carry. A deadline is checked against real capacity before you are asked to pay, so a yes is never walked back.

How do you keep translation work accurate?

The 99+% accuracy standard comes from human work plus an independent check: one translator produces the file, another verifies it line by line against the source. A file that is mostly right still has to be re-checked line by line by whoever receives it, and removing that second cost is the point of having a person produce it. That second pass is what catches a term rendered two different ways in the same document.

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